Troubleshooting & FAQ

"No Allerwell account found"

The connector never creates accounts. Sign up in the Allerwell mobile app first, then connect. If you signed in with Google or Apple, use the same Google/Apple account you used in the app.

"Please verify your email in the Allerwell app first"

Email+password sign-in requires a verified email. Open the Allerwell app, verify your email, then retry. (Google and Apple sign-ins don't need this.)

"This sign-in page was already used or has expired"

The sign-in and consent pages are single-use and expire after 10 minutes for security. Start the connection again from the assistant's settings.

The Apple/Google sign-in popup doesn't open

Allow popups for the sign-in page in your browser, then retry.

The assistant says it can't see a profile

Only profiles you selected on the consent screen are visible. To change the selection, disconnect and reconnect, picking the profiles you want.

The assistant's answers seem outdated or empty

The assistant reads your live data at question time - if a scan or log is missing, add it in the Allerwell app and ask again.

Is my data used to train AI models?

Allerwell does not use your data to train models. How ChatGPT or Claude handle data inside the conversation is governed by OpenAI's and Anthropic's policies and your settings in those products.

Can the assistant change my data?

No. Access is strictly read-only. See What the assistant can access.

Still stuck?

Email support@allerwell.tech with a screenshot of the error page - it includes the details we need to help.